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Presented by Sherri M. Lukes
R.D.H., M.S., F.A.A.D.H.

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Course Description

Cultural Competence, Cultural Competency, Implicit Bias

This live webinar will present cultural diversity issues, how dental professionals can become more culturally competent in the delivery of patient care and ways to use this knowledge for addressing access to care barriers among the population groups discussed. Different models of cultural competency will be explained, and a variety of diverse population beliefs and ideals will be presented, emphasizing communication and incorporation of respect for diverse beliefs. Oral health issues of various cultures will be presented and discussed.

“The educational teaching methodology used in this course is live, interactive lecture presented via Zoom webinar with an accompanying PowerPoint presentation. Both the live webinar and the PowerPoint presentation incorporate a variety of audio and visual cues to enhance audience members’ understanding and retention of key concepts. In addition, question and answer periods are provided for at the conclusion of each section of the live webinar.”

Course Objectives

At the completion of this course the participants should be able to:

  1. Describe key trends in the demographics of culturally diverse populations.
  2. Identify general health beliefs and values of diverse groups.
  3. Describe methods for effectively communicating with diverse populations.
  4. Identify collaborative partners in the provision of oral health services to diverse populations.
  5. Describe oral health issues of some cultures/ethnicities.

Concord Dental & Medical Seminars Is Designated by AGD and ADA

Concord Dental & Medical Seminars is designated as a Nationally Approved PACE Program Provider by the Academy of General Dentistry. The formal continuing education programs of this program provider are accepted by the AGD for Fellowship/Mastership and membership maintenance credit.


Concord Dental & Medical Seminars is an ADA CERP Recognized Provider. ADA CERP is a service of the American Dental Associates to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry.




PACE Academy of General Dentistry Program Approval for Continuing Education PACE Academy of General Dentistry Program Approval for Continuing Education