Ten Things You Should Never Say to Patients: Communication Tools You Need

Communication, Practice Management

Every superb dental professional needs two things – clinical or technical expertise and excellent communication skills. Clinical/technical expertise is not enough to build and maintain thriving patient relationships. This self-study on-demand course dissects some of the most challenging communication scenarios in the dental office, such as what to say when patients reject treatment recommendations or when discussing third party benefits and financial matters. Other topics include one-on-one communication about patient care issues, barriers to communication, developing a superb chairside manner, reducing disappointments, verbal and non-verbal communication, and using effective analogies to assist patient understanding in discussions about dentistry. You will learn useful information to improve your own communication skills which will help you build connected relationships and loyalty.   

1. Communication considerations and improving clinical outcomes 
2. The cycle of communication 
3. Barriers to communication 
4. Strategies for disappointments 
5. Using effective analogies is discussions about dentistry 
6. Verbal skills for promoting supportive maintenance 
7. Dealing with difficult patients – treatment concerns 
8. Promoting dentistry gracefully without being pushy 
9. Interacting with the angry patient 
10. Five essentials of a superb chairside manner 
11. The importance of listening 
12. Becoming the consummate dental professional 

The educational teaching methodology used in this course is a self-study lecture presented via pre-recorded webinar in concert with an accompanying PowerPoint presentation. Both the pre-recorded webinar and the PowerPoint presentation incorporate a variety of audio and visual cues to enhance audience members’ understanding and retention of key concepts.